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Terms & Conditions

1. These Terms and Conditions

a) These Terms and Conditions apply to the services performed by, or at the direction of Credit UK, its associates, members of staff and agents in relation to the recovery or attempted recovery of debts or other action or matter arising there from, on behalf of the client, as further described under Clause 3.

b) Brochure Details are for information purposes only and no liability is accepted by credituk for its contents.

2. The Services

a) The services shall be provided by Credit UK through its own resource and it shall determine the most appropriate method and steps to be taken for provision of the services, including (without limitation) the giving of instructions on behalf of the client to agents (solicitor, bailiff, sheriffs or other persons instructed by Credit UK to act on behalf of the client in respect of service).

3. Obligations of Credit UK

a) Credit UK shall ensure that the services are performed in an ethical and professional manner, in compliance with the law. Credit UK shall ensure that its employees act in accordance with its internal code of conduct.

b) Credit UK shall treat all information concerning the client, its business and financial affairs in complete confidence.

C) Credit UK shall report to the client on a net monthly basis in respect of monies received, if not upon receipt.

4. Obligations of the Client

a) The client to provide Credit UK with all documents and information relating in any way to the debt. The client further undertakes to notify Credit UK promptly of any material change to the documents and information provided, including any new information of any kind, affecting directly or indirectly recovery of the debt.

b) The client shall notify Credit UK of any payment made to the client or towards the satisfaction of the debt.

C) All information provided by Credit UK to the client shall be held by the client in the strictest of confidence and shall not be disclosed to, nor relied upon, by any other person, firm or company without the consent of Credit UK.

d) The client undertakes to cooperate at all times with Credit UK and the agents.

e) The client shall not instruct any other person, firm or company in respect of the debt or the service without first terminating the agreement or prior approval of Credit UK.

f) The client shall provide all information and comply with the obligations specified under clause 5 (a), (b) and (d) without delay. Any delay affecting the performance of the services provided shall entitle Credit UK to terminate the services immediately.

5. Solicitors             

a) Credit UK shall have absolute discretion in the choice of Solicitor and its choice shall be final and binding. Credit UK shall inform the client of the name and address of the Solicitor that is to be instructed.

b) All monies recovered by a Solicitor in pursuance of the service shall be paid direct to Credit UK and held in a client account.

6. Fees and Expenses

a) The fees shall be paid by the client in accordance with the relevant standard Credit UK scale of fees in force at the time the debt was placed.

b) In the event that, once a debt has been placed and actively worked on, the client enters into any settlement or compromise with the debtor, which if has the effect of reducing the fee payable, the client shall pay the additional fee.

c) The fee shall be paid by the client, if payment is or terms of settlement are agreed after 24 hours, after date of dispatch of first letter by Credit UK. This time delay allows for receipt of monies already in transit to the client by post or BACS. In the event request is made by the client for immediate action, Credit UK will fax a final demand immediately and if as a result payment is made within 24 hours then the fee is payable by the client.

d) Court Fees and expenses payable to agents shall be payable by the client in addition to the fees and shall be paid irrespective of the extent of any recovery achieved by Credit UK hereunder (if any).  Unbilled or outstanding fees and expenses of agents shall become immediately due and payable in the event of the termination of the service for any reason.

e) The client shall obtain the prior written consent of Credit UK before agreeing to any settlement or compromise with the debtor. Failure to do so will render the client liable to Credit UK for all and any legal costs and other disbursements incurred during, or arising out of, the provision of the service.

f) Payment of invoices is due 30 days from date of the invoice, if the customer fails to pay any invoice by the due date interest will be charged at the discretion of the company in accordance with the Late Payment Of Commercial Debts (interest) Act 1998, 8% per annum above the base rate of the Bank of England, and the client will be liable to reimburse to the company all costs and expenses, including legal costs incurred in collection of any of the overdue amount.

7. Recovery Payments

a) Any monies received by Credit UK in performance of the service and any fees, will be paid into a Credit UK client collections account, or part thereof, together with other fees and expenses of any agent shall be discharged out of monies held in that account.  For security where possible Credit UK will request payments be made directly to the client.

b) Upon receipt of monies recovered by the agents, Credit UK will account to the client on a net monthly basis in respect of the monies received, if not before. Under clause 7 (a), in excess of fees and charges due and payable. No interest is payable on monies held in the Credit UK client collections account. 

8. Termination of Services

a) The client may give written notice to Credit UK at any time to terminate the services.  The client shall be responsible for all fees, expenses and costs incurred and accruing as a result of the termination and shall forthwith pay those fees, expenses and costs to Credit UK and any solicitor, as appropriate.

b) Credit UK reserves the right to terminate the service at its discretion at any time and without specifying any reason. Credit UK will usually endeavor to notify the client of the reason.

9. Limitation of Liability

a) Any defect in the services or any breach by Credit UK of these terms, shall be limited to a maximum amount of 10,000 in respect of any one or more incidents whether related or otherwise during the contract period.

b) Neither Credit UK, its staff or agents represent that any information or advice given is accurate or that any statement made by Credit UK, its staff or agents amounts to an undertaking, term, condition, representation or warranty capable of incorporation in to the Terms and Conditions or any collateral agreement hereto.

10. Insolvency

a) Credit UK may at any time at its absolute discretion, terminate the provision of the services if the client has petitioned for, commits an act of, or is adjudged to be bankrupt or insolvent in any jurisdiction.

b) Credit UK may, at any time and at its absolute discretion, terminate the provision of the services if the client is the subject of any receiving or administration order, or if the client enters into any composition agreement with its clients.

c) In the event of Credit UK exercising its absolute discretion under clauses 10(a) and (b), such action shall not prejudice any rights and remedies otherwise available to it.

11. Notice

a) Either Credit UK or the client may serve notice upon the other by facsimile transmission or ordinary pre-paid first class post at the registered office or normal place of business of the other party. Facsimile transmissions are deemed to have been received at the time of transmission. Post is deemed to have been received the next working day after the day of posting.

12. Jurisdiction

a) These Terms and Conditions shall be subject to, construed and interpreted in accordance with the laws of England and Wales and, unless otherwise agreed, the High Court shall be the court of competent jurisdiction.

b) Where the debt is collectable within the European Union, Credit UK may, at its absolute discretion, nominate another jurisdiction as provided under the Brussels Convention.

c) Where the debt is collectable outside the European Union, Credit UK may, at its absolute discretion, nominate the courts of the competent jurisdiction.

13. Brochure

b) Any brochure in circulation is for information purposes only and no liability is accepted by credituk for its contents.

14. Declaration

a) By instructing Credit UK you agree to be bound by the above Terms and Conditions of Business for the provision of service.


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